At 100 Years Botanicals, every product is handcrafted with care and intention. If something isn’t quite right, we’ll always aim to put it right.
Returns
Due to the nature of our products, we’re unable to accept returns on opened or used skincare items for hygiene and safety reasons.
However, we’re happy to accept returns on unused and unopened items within 14 days of delivery, in line with UK consumer regulations.
To be eligible for a return:
Items must be unused, unopened, and in their original packaging
Return requests must be made within 14 days of receiving your order
Return postage costs are the responsibility of the customer, unless the item is faulty or incorrect.
Faulty or Incorrect Items
If you receive an item that is:
Faulty
Damaged in transit
Incorrect
Please contact us within 48 hours of delivery, including your order number and a photo if possible. We will offer a replacement or refund as appropriate.
Refunds
Once your return has been received and inspected:
Refunds will be processed to the original payment method
Please allow up to 5–7 working days for the refund to appear
Shipping costs are non-refundable unless the item is faulty or sent in error.
How to Start a Return
To request a return or report an issue, please email us at: heather@100yearsbontanicals.co.uk
We aim to respond within 1–2 working days.
A Gentle Note
As a small, independent business, we truly appreciate your understanding. If you’re ever unsure whether a product is right for you, please feel free to get in touch before ordering — we’re always happy to help.
